en
Join us

Shipping policy

Welcome to NitanLa Mobile App! Before you proceed with your orders, please take a moment to familiarize yourself with our shipping policy to ensure a smooth and hassle-free experience.

  1. Transparent Delivery Charges:

    • All shipping or delivery charges associated with your order will be clearly displayed in the NitanLa Mobile App at the time of checkout.
    • We believe in complete transparency, so you'll never encounter hidden fees or unexpected costs. Please review the final total, including the delivery charge, before confirming your order.

  2. Tips Policy:

    • We value the hard work and dedication of our delivery riders. If you choose to give a tip through our platform, please know that 100% of the tip goes directly to the assigned delivery rider. We do not deduct any fees or percentages from these tips.
    • Tipping is entirely optional but always appreciated. If you've had an exceptional service experience and wish to reward your delivery rider, you can do so confidently, knowing your gesture goes directly to them.

  3. Delivery Timeframes:

    • While we strive for prompt and timely deliveries, the exact delivery time can vary based on factors such as location, traffic, weather, and order volume. We appreciate your understanding and patience in these situations.
    • Our riders will always make their best effort to deliver within the estimated time provided in the app.

  4. Delivery Areas:

    • Our service areas are continuously expanding. Please ensure your location is within our current service radius before placing an order. If you're unsure, our app will notify you during the ordering process.

  5. Order Cancellations:

    • Please refer to our order cancellation policy for details on order modifications or cancellations. Remember, if an order confirmation call is missed, our riders reserve the right to cancel the order to prevent extended wait times.

  6. Feedback and Concerns:

    • We always aim to provide the best delivery experience possible. If you encounter any issues or have feedback, please reach out to our customer service team through the app. We're here to help!

Thank you for choosing NitanLa Mobile App. We look forward to delivering your order swiftly and efficiently.