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Refund policy

Introduction

Thank you for choosing NitanLa App for your food, parcel, and passenger services. We are committed to ensuring your satisfaction with our services. In the rare event that things don't go as planned, this policy will guide you on how refunds are processed on our platform.

Refund Eligibility

  1. Incomplete or Incorrect Order: If you receive an incomplete order, incorrect items, or there are discrepancies with your bill, you may be eligible for a refund.

  2. Cancellation by Rider: If our delivery rider cancels the order due to unforeseen circumstances and you've already been charged, you may be eligible for a refund.

  3. Service Delays: Refunds due to service delays will be evaluated on a case-by-case basis. Factors taken into consideration include reasons for the delay and the length of the delay.

Refund Process

  1. Refund Via Wallet Only: All refunds, regardless of the original payment method, will be credited to the user's NitanLa App Wallet.

  2. Processing Time: Once your refund request is approved, the amount will be added to your NitanLa Wallet within 24 hours.

  3. Using Your Wallet Balance: The credited amount in your NitanLa Wallet can be used for future orders or services on our platform. It does not have an expiration date and can be used at any time.

How to Request a Refund

  1. Navigate to the 'Order History' section in the app.
  2. Select the order you'd like a refund for.
  3. Click on 'Request Refund' and follow the on-screen instructions.

Exceptions and Limitations

  1. No Cash or Bank Refunds: Please note that we do not process refunds in cash or to bank accounts under any circumstances. All refunds will strictly be credited to the user's NitanLa App Wallet.

  2. Order Changes: If you modify your order after it's been placed and paid for, any decrease in the order amount will be credited to your NitanLa Wallet. It will not be refunded to your original payment method.

Conclusion

Your trust is important to us, and we want to ensure a smooth and transparent refund process. If you have further questions or need assistance regarding our refund policy, please reach out to our support team via the app or our official website.

Thank you for using NitanLa Mobile App.