Introduction:
At NitanLa Mobile App, we aim to provide a seamless and efficient experience for all our users. To ensure that our services are prompt and our riders are treated fairly, we've implemented the following cancellation policy. Please read it carefully to understand our terms and conditions.

1. Cancellation Option:
In the NitanLa App, the cancellation option is clearly indicated, complete with a list of reasons for cancellation. Users are encouraged to select the reason that best matches their situation to aid us in our continuous efforts to improve.

2. No Cancellation After Rider Acceptance:
Once a rider has accepted the order, the cancellation option will be disabled for the user. This policy ensures that our riders, who may have already invested time and resources in heading to the pickup location or preparing the order, are compensated fairly.

3. Sanctions for Forced Cancellations:
If a user insists on canceling an order after a rider has accepted it, they may face sanctions. This could range from warnings to temporary suspensions. Repeated violations may result in the user being permanently banned from the app.

4. Admin Rights:
Our administrative team reserves the right to review each cancellation case. In instances of repeated or severe violations of our cancellation policy, the admin can immediately disallow a user from accessing and using the NitanLa App.

5. Exceptional Circumstances:
We understand that sometimes, unexpected situations arise. If you believe your case is exceptional and requires a different approach, please reach out to our support team. We will review it on a case-by-case basis.

6. Feedback and Continuous Improvement:
While we have these policies in place to ensure smooth operations, we always welcome feedback. If you have suggestions or feedback regarding our cancellation policy or any other aspect of our service, please let us know.

Thank you for understanding and respecting our policy. It's designed to ensure that both our users and riders have a positive experience. Let's work together to make NitanLa Mobile App the best platform for everyone!